Privacy Policy

1. Overview

This Privacy Policy explains how Brokr Trackr ("Brokr Trackr," "we," "us," or "our") collects, uses, and protects information when you access or use our software platform and related services (the "Service").

This policy applies to all users of the Service, including visitors to our website and customers using the application.

2. Information We Collect

We collect only the information necessary to operate and improve the Service.

Information You Provide

• Account information (name, email address, organization name)
• Organization details (agency name, office location, team size range)
• Billing information (processed securely by third-party payment providers)
• Communications with us (support inquiries, emails)

Information Collected Automatically

• Log and usage data (e.g., pages viewed, features used)
• Device and browser information
• IP address and general location (city/state level)

3. Information We Do Not Intentionally Collect

Brokr Trackr is designed as an internal operational system. We do not intentionally collect or require:

• Protected Health Information (PHI)
• Insurance commission data
• Client medical records
• Payment card data (handled by third-party processors)

Customers are responsible for ensuring that they do not upload sensitive information beyond the intended scope of the Service.

4. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Service
• Create and manage user accounts
• Process payments and subscriptions
• Communicate with customers regarding the Service
• Monitor usage and improve performance and functionality
• Comply with legal and regulatory obligations

5. Data Ownership

Customers retain ownership of all data they submit to the Service.

Brokr Trackr processes customer data solely for the purpose of providing and improving the Service, in accordance with our Terms of Service.

6. Aggregated and Anonymized Data

We may use aggregated and anonymized data (which does not identify individuals or organizations) for:

• Analytics
• Benchmarking
• Product development and improvement

This data cannot reasonably be used to identify any customer or individual.

7. Data Sharing and Third-Party Services

We do not sell customer data.

We may share information with trusted third-party service providers who assist in operating the Service, such as:

• Hosting and infrastructure providers
• Authentication providers
• Payment processors
• Analytics and monitoring services

These providers are authorized to use information only as necessary to perform services on our behalf.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, or loss.

However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security of data.

9. Data Retention

We retain information only for as long as necessary to provide the Service and fulfill legal or contractual obligations.

Following account cancellation or termination, customer data is retained for up to 30 days, after which it may be permanently deleted unless otherwise required by law.

10. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information, subject to legal and contractual limitations

Requests may be submitted using the contact information below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or via email. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact Information

For privacy or data-related questions, contact: support@brokrtrackr.com